Frequently Asked Questions (FAQ)

1. How long does shipping take?

For customers in the United States, shipping typically takes 7–14 days. International orders usually arrive within 14–31 days, depending on your location and customs processing.

2. Can I track my order?

Yes! Once your order is shipped, tracking information will be uploaded as quickly as possible. You can check your order status anytime on our Track Your Order page.

3. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition. To initiate a return, please contact our support team, and we’ll guide you through the process.

4. How do I contact MacWave customer support?

You can reach our team via our "Contact Us" page, and we’ll respond as quickly as possible to help with any questions or issues.

5. Do you ship internationally?

Yes! We ship to most countries worldwide. Please note that international delivery times can vary depending on customs and your location.

6. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment methods, including PayPal. All transactions are encrypted to ensure your security.

7. Can I change or cancel my order?

Orders can be modified or canceled within a short window after purchase. Please contact our support team as soon as possible if you need to make changes.

8. Do you offer discounts or promotions?

Yes! Sign up for our newsletter or follow us on social media to stay updated on the latest promotions, discounts, and new product launches.

9. Are your products genuine and high quality?

Absolutely. At MacWave, we carefully select each product to meet high-quality standards so you can shop with confidence.